How to Return and Item
Parrot Surf Shop allow online purchase returns for 30 days after receipt.
All returns must be in new condition. If you took off the tags, that's ok, but don't reattach the tags please but you must include all tags!
- Sunglasses are always non-returnable.
- Clearance items are non-returnable.
- If there are signs of wear the item is non-returnable.
- Wetsuits worn in the water are non-returnable.
- After 30 days from receipt, items are non returnable.
Clearance items are clearly marked with the red "CLEARANCE" label.
Restock Fee - There is a 15% restock fee on any returned purchase to our online store. This restock fee is on top off all actual shipping costs. Your refund will reflect a deduction for actual shipping charges.
Up to 30 Days - There will be a 15% restock fee, in addition to the actual shipping charges.
After 30 Days - Returns after 30 days will not be refunded. Your item will be returned to you Postage Due on delivery.
Send all returns to:
Parrot Surf (YOUR ORDER NUMBER)
811 COLEMAN BLVD MOUNT PLEASANT, SC 29464
We advise you to use a trackable shipping method, with insurance for your retuns.
Parrot Surf Shop - Help Returns and Exchange
I was charged more than once / my order was declined!
This only happens where there's an error with the order, usually the billing address doesn't match what's on the card or the card was declined more than once. You'll notice the charges are still "Pending". Usually, just in a few days, you'll see the extra pending charges vanish or settle for $0.00
If your order was declined, it's probably because we're a small shop in South Carolina and the card company doesn't know how your got from El Pollo Loco in PB to Charleston, SC in an hour! It's a good thing really, but you will need to call the number on the back of your credit card to let them know it's a legit order. We're a small company and it happens more than you think.
The other reason your card was declined is you're not inside the US or you're using an non-US issued card. In that case, please checkout via PayPal, they can process overseas transactions and cards, but again, we're a small company and we can't process foreign transactions or cards outside of the USA.
Good news, we don't charge your card until your package ships, so there will only be one charge - I promise. You'll see all the other pending transactions fall off your card, usually within 2 business days. If you've ever had to call to despute a charge, you know, there's nothing your card company can do about a pending charge and there's nothign we can do about it either. It's all in the hands of a 'clearing house' for transactions. I barely understand it myself, but the good news is, you can't be charges an over draft fee for pending transaction and you can't be charged interest either - nice!
The easiest and fastest way to exchange an item is to order the new item and add this item to your new order enter the old order number, last name or some way we can identify your order,
We will pack up your new item(s) and include a pre-paid peel and stick USPS return label. Return shipping charges will be deducted from your original order refund.
You will be charged shipping fees for oversized items such as surfboards, complete skateboards, and surfboard bags.
We now have to say you can do this 1 time without incurring charges for shipping and you need to order the same or similar item, You can't "exchange" a wetsuit for a pair of sandals or suncreen.
Rainbow Sandals Returns/Exchanges - You will need to add the Rainbow Return package to your order, and then add the new size Rainbow sandals you need. For now, this return package cost $6.95 but may be higher when rates change.
Your sandals must be in new condition and include all tags. If the tags came off, do not reattach them, but do include them in the return.
When the original item comes back to us, we will issue a refund for the original order. In most cases, we do not charge any shipping or return costs on the original order, exceptions do apply. Men's XL and 302 Men's sandals larger than M may incur addtional shipping charges which will be deducted from the refund, however, this is usually rare and not a general practice.
Wetsuits that have been worn in the water are yours - no exceptions.
Please watch the video below for instructions on how to properly fold a wetsuit for return/exchange.
Do not crumple the wetsuit to return it. Wetsuits returned with creases or in poor condition because of improper packing, storage or environment, will not be accepted for returns and returned to you at an additional charge. Wetsuits with smoothskin need extra care for packing.
Exchanges - Order the new wetsuit and add this item to your new order. I will pack up your new item(s) and include a pre-paid UPS or USPS return label. When the original item is returned we will issue a refund for the original order. The actual cost of shipping may be deducted from the original order. This offer is available only to orders over $175. Orders under $175, the cost of the return shipping of the original order and the cost to send the new order will be deducted from the refund.
Retuns - Mail all Returns to:
Parrot Surf (YOUR ORDER NUMBER)
811 COLEMAN BLVD MOUNT PLEASANT, SC 29464
Never fold a wetsuit lenghtwise!
General Return Questions
Wetsuit Returns: It usually cost $14-23 to ship a wetsuit to you. It will cost between $18 and $26 to send the wetsuit back via USPS. Only unused wetsuits, which haven't been worn in the water can be returned
Clothing Returns: Shipping cost is usually less than $5 - but can be higher. Soiled, washed, worn or items missing tags will not be accepted. If you take off the tags, then include them in the return DO NOT REATTACH THE TAGS if you removed them.
How long will it take to get my refund: Usually the day the items comes back to us, we process the refund right away. If we sent a pre-paid label, it make take 7 business days before we know what the charge on the label will be. Within 48 hours of receive the final bill for shipping labels, during a business week, you should see the pending refund on your credit card account. This process may take longer, it is dependent on your particular bank. As soon as we process the refund, the money is removed from our account to your bank. How long it takes your bank to get that money back into your account varies from 2 hours to 2 weeks. Refunds appear as PARROT SURF SHOP
Can I return a wetsuit?: Yes, but only if it has NOT been worn in the water. There's no exception to this rule ever. Wetsuits are intimate appareal and once worn in water are non returnable. Wetsuits worn and returned will be refused refund. The wetsuit also has to be in new condition and resaleable as new. Take particular care in packaging returned wetsuits. They need to be folded in a specific way as to not damage the wetsuit during shipment. Call us or email us if you have questions about how to package a wetsuit.
What items can I return?: Almost anything. If we sell it, we will take a return for it. There are limitations and exceptions. We will not take back any item that is damaged, soiled, worn or altered in any way. If you wash it, you own it. If you wear it out, it's yours. Sunglasses, Clearance and Surfboards are nonreturnable
What about items damaged in transit: Inspect your package before signing. Once you sign, you've basically signed away your right to shipping damage claims. A claim will be filed for damages and you'll get a full refund. It can take as little as a day or as long as a month. Not signing for a damaged package speeds up getting your refund!
What about returning an oversized item: We will process the refund, but return shipping fees can be VERY expensive. Shipping fees to return a surfboard range from $120 to $300 or more. This is why we do not mind measuring and remeasuring boards, sending detailed pictures and helping as much as we can. Of course, if we somehow sent you the wrong board, we will pay all the return shipping costs.
What about after 30 Days: Returns after 30 days will not be accepted and will be returned to send postage due.